At Herbs Name we recognize and respect the importance of maintaining your privacy and keeping your online order secure.
This Privacy Policy and Security Statement describes why we gather customer and site visitor information, what information we collect, how we collect it and how we use the information as well as how we keep your order secure.
This Privacy Policy and Security Statement is part of our Terms of Use, which governs your use of herbsname.com. By using HerbsName.com you agree to this Privacy Policy and Security Statement and Terms of Use.
Why do we gather information?
Herbs Name strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers’ shopping experience and to inform our customers and e-mail subscribers of special offers and discounts.
What information do we gather?
When you order from herbsname.com, we collect the following information: your name, telephone number, e-mail address, any relevant promotion code and information (gift certificate redemption code, for example) and, if relevant, the recipient’s name, address and telephone number.
Information you enter is collected even if you cancel or do not complete an order.
When you visit our Site, some information is automatically collected. For example, we may collect your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and referring web site addresses.
If you access our site from a mobile device, we may also collect information about the type of mobile device you use, your device’s unique ID, the type of mobile Internet browsers you use and information about the location of your device. We also collect information about your usage of and activity on our site.
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our customers. For example, from online order forms, email sign-up forms, and other online forms customers fill out and submit, or through information we collect from customers in the course of providing services to them.
- Directly and indirectly from activity on our website.
- From third-parties that interact with us in connection with marketing the goods and services we provide.
How do we use “cookies”?
A cookie is a block of text placed in a file on the user’s hard drive by a Web site you’ve visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration.
Herbs Name uses cookies to observe our site visitor’s navigation throughout the site. This helps us identify ways to improve the shopping experience.
Herbs Name also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user’s shopping cart, and other information.
The shopping cart cookie is saved for a designated period of time in case the users’ session expires or they return to complete a purchase within that time frame.
How do we use the information we collect about you?
We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from Herbs Name.
Herbs Name shares its customer information with its vendor partners such as email service providers and catalog printing and mailing companies. In addition, we periodically make such information, including aggregated information, available to selected third parties.
Some of the ways we use the data we gather:
- Provide and deliver products and services;
- Provide information we think may help you succeed in the garden
- Send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- Communicate with you about new contests, promotions and rewards, upcoming events, and other news about products and services offered by Gardener’s Supply and our selected partners;
- Operate and improve our sites and services;
- Process and deliver contest entries and rewards;
- Manage and administer our community features and member programs and services;
- Respond to your comments and questions and provide customer service; and
- Link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service.
In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of Herbs Name (a “Successor”), one of the assets which would generally be transferred is the information we collect from our customers and site visitors.
However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction.
We may disclose any information you provide to Herbs Name when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site; or (iii) to protect the rights or property of Gardener’s Supply
Reviewing and Requesting Changes to Your Personal Information
If you wish to review or request changes to or deletion of information we have collected about you, email us at [email protected] and we will be happy to assist you.